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AiVA empowers businesses to swiftly transform data insights into tangible actions, driving efficiency and responsiveness
By providing real-time business intelligence and actionable reporting, AiVA empowers organizations like yours to quickly interpret and act on
AiVA’s reporting dashboard provides a comprehensive visualization of real-time data with purpose-built metrics like Work Time — allowing team leaders to monitor conversations, track response times, and evaluate agent efficiency in digital channels.
Security is a core value, driven from the top down at AiVA. We employ a comprehensive suite of security controls to proactively safeguard your data. When you partner with AiVA, you can be confident that our security measures are robust, thorough, and continuously evolving.
Security is a core value, driven from the top down at AiVA. We employ a comprehensive suite of security controls to proactively safeguard your data. When you partner with AiVA, you can be confident that our security measures are robust, thorough, and continuously evolving.
Get a quick overview of your team’s messaging activity. Historical stats help you spot trends and understand past conversations for faster insights
Quickly gather more customer feedback with convenient and cost-effective messaging surveys, integrated directly within AiVA . Enhance your overall reporting with this valuable survey data for a complete understanding of customer sentiment.
Keep a constant eye on the performance data to improve automation processes and orchestration, ensuring strategies are not just data-driven but also aligned with the company’s overall objectives.
Get a real-time, single-view summary with a customizable dashboard and cards linked to AiVA’s data model. Act quickly to exceed customer expectations with this up-to-the-minute data
Funnels visualize the series of events in a customer’s journey with your organization. Each funnel consists of steps defined by pre-defined event conditions.
Target your analysis with Segments, which group conversations based on criteria from any event or data field. This is particularly useful for analyzing specific user groups that require deeper insights.
Use Assistant Insights to understand your bot’s performance and identify data-driven opportunities for optimization. Gain clarity into customer journey drop-offs and see how your conversational design impacts business goals.
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